Customer Service for Professionals in Health Care

ISBN 9780595283651
AUTHOR Leebov, Wendy

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This short book helps healthcare employees to develop a strong customer orientation toward patients, physicians, coworkers and other customers. It identifies key behaviors that reflect a customer orientation in typical healthcare interactions and also provides self-assessment and practice exercises to help employees become more conscious of their customers' needs and more adept in meeting these needs every day.Leebov, Wendy is the author of 'Customer Service for Professionals in Health Care' with ISBN 9780595283651 and ISBN 0595283659.

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