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Gerson, Richard is the author of 'Beyond Customer Service' with ISBN 9781560524618 and ISBN 1560524618.
...ld have given 5 star but I didn't because I was told that the driver was going to call me a hour before but he didn't ... Customer Service - MockQuestions ... . He just turned up. Luckily, there was someone at the house. Beyond Customer Service. We are all experts in customer service; after all, we are customers every day of our lives. Furthermore, as department managers, we need to ensure that our phones are answered quickly and courteously, that our clients and potential customers have short wait times and are treated with care and respect, that our customers receive accurate and timely results, and that we ... Beyond Customer Service. by classvaluation; December 9, 2015 "Your Customer doesn't care how much you know until ... Beyond Business Tools & Services ... ... Beyond Customer Service. by classvaluation; December 9, 2015 "Your Customer doesn't care how much you know until they know how much you care " ~Damon Richards. We are constantly hearing about how great customer service is critical and perhaps the most important competitive advantage for any business to possess. When we do hear about 'phenomenal service' it is usually linked to large ... Today's customer service goes far beyond the traditional telephone support agent. It's available via email, web, text message, and social media. Many companies also provide self-service support, so customers can find their own answers at any time day or night. Customer support is more than just providing answers; it's an important part of the promise your brand makes to its customers....